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Could you be on our "Frequently Asked Questions" not find an answer to your question?

Our Customer Happiness Team is available to answer all your questions about Glowdip products.

You can reach us from Monday - Friday / 9am - 6pm. We make every effort to answer your question within 48 hours

Frequently Asked Questions

You can best remove Glowdip Dipping Powder with our removal kit. This method is easy, quick and gentle on the nail. The special Acetone does not dry out the nail.

Click here for detailed instructions.

Because Dipping Powder is not a "polish," it cannot be removed with ordinary nail polish remover.

Generally, you can expect the ordered products within 1 business day (Saturday, Sunday and holidays are not business days).

Of course, sometimes special circumstances can take a little longer, but we always do our best to process your order as quickly as possible.

Our logistics center is located in the Netherlands. Most orders are shipped the next day. Please note that during special dates such as holidays, we and our shipping partners have a higher shipping volume than the rest of the year.

Therefore, during these periods it may happen more often that an order is delayed. We apologize for this.

Even during these periods, we obviously work hard to ship all orders as quickly as possible.

Yes, once your order leaves our warehouse you will receive an E-mail from us with a tracking number and tracking link.

You can easily track your order on the DHL website by clicking on the tracking number.

If the Base Coat comes into contact with excess powder, it can cause the brush to harden.

In addition, brushes should be dipped in the Liquid again and again after each nail to prevent natural curing by air.

Top Coat can also harden if the Activator Coat has not been allowed to dry completely during application.

Use our Brush Saver to prevent this from happening! Leave the hard brush in the Brush Saver overnight and it will be like new the next day.

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