What can we help you with?

Do you have questions about your order, the dip products or application? Here you can easily and quickly find the answers to the most frequently asked questions.

Dipping Powder

The Dipping Powder System is a combination of powders and liquids that quickly and easily promises salon-pretty nails and natural nail enhancement, and for a long time without a UV lamp!

Dipping Powder can be used on your natural nails as well as artificial tips Our powders are finely ground to ensure perfectly smooth, even and clean results.

With a color palette of over 60 colors, you can create your own set of your favorite colors.

With one color powder, you can do up to 30 complete applications. This is based on two coats of paint per application.

Basically, it is always an individual decision to take a break between manicures. If in the beginning your nails are not used to a long-term manicure, we recommend a 3-day break between manicures.

Our nail oil intensively moisturizes your nails and cuticles. Please do not apply any other polish or nail hardener during the break.

https://glowdip.com/collections/liquids/products/cuticle-oil

Yes! You can use Glowdip not only on long nails, but also apply it super easily on short nails.

We recommend refraining from long-term manicures such as Dipping Powder, gel, shellac, etc. during pregnancy and breastfeeding. If you do choose an application, I recommend that you discuss it with your doctor beforehand.

For a natural nail look, Crystal Clear is just what you're looking for.

The transparent powder gives your nails a beautiful shine and makes them shine. In addition, there are many French / nude colors that are only a very light shade.

https://glowdip.com/collections/all-colors/products/crystal-clear-dipping-powder

Ofcourse. You can create a nail extension with gel and perform the Dipping Powder application quite simply on the gel nails.

Natural. You can create a natural nail enhancement with the Glowdip and use nail polish over it at any time.

If it needs to be a very quick color change and you don't have time to complete your Glowdip manicure, you can just paint over it once with nail polish.

The color Crystal Clear is not a must, but is for protection. As a first layer, it protects the nail from possible discoloration.

Crystal Clear can also be used again after the color powder as a final layer, so that the color result does not change or fade due to subsequent filing and shaping. We particularly recommend this with glitter and metallic colors.

If you prefer a dipping manicure with more than three layers, you can super do the build-up under the two color layers with Crystal Clear.

Dipping Powder is not suitable for children.

Children should not inhale, swallow or spill the powder and liquids.

Our Dipping Powder products should be kept away from children.

The powder in the box itself is always very light and at first glance does not look like the result on the nails.

Our images on the website are unedited and adjusted to two layers of color. Depending on the light (daylight or studio light), colors on nails look different. We have tried to photograph colors in all possible variations.

In addition, colors on images may vary depending on the monitor (brightness, night mode).

Here you will find an overview of all ingredients in the individual products:

https://glowdip.com/pages/ingredients

If you are allergic to acrylics, we recommend that you do not use our products.

Before use, we recommend that you take a quick look at the ingredients. Everyone can react differently to cosmetics - this also applies to nail products.

For getting started with Dipping Powder, we have proprietary sets to get you started. We recommend choosing one of the starter sets when getting started. These contain everything you need for a simple Dipping Powder manicure from home.

https://glowdip.com/collections/starter-sets/products/dipping-powder-trial-set-3-colors

Please note that our powders are not the same as acrylic powders. Although these two varieties are related in some ways, they are not the same product.

Unlike acrylic powders, our powders are much finer in grain size and are therefore ideally suited for dipping (dipping). The result is an evenly beautiful surface. In addition, most acrylic powders contain the controversial benzoyl peroxide.

If you are allergic to acrylic, we recommend that you do not use our products.

Here are a few tips to avoid thick or uneven results:

  • It is very important to avoid too thick a layer of Base Coat.
  • Always work with a very thin layer so that the powder can bond optimally while dipping.
  • Use only gentle brush strokes when removing excess powder.
  • Always wait briefly after dipping.

This is common knowledge in the Dipping System. We recommend dipping darker colors earlier in the summer. Alternatively, if there is strong discoloration, simply file off the discolored Top Coat, reapply the Activator and reseal with the Top Coat twice. The nails are like new.

Unfortunately, it is not possible to add a UV filter to the Top Coat because of its formula.

Although our nails are strong, they are also susceptible to long-term manicures, similar to treatments in nail salons or with shellac.

Immediately after the removal of artificial layers, nails may temporarily be a bit softer. But don't worry, within a short time - often within just a few hours or a day - they will regain their strength. During and after the manicure, loving care is especially important.

Remember to take regular breaks to give your nails a breather. When removing the Dipping Powder, make sure not to forcibly peel off the layers. Be tender to the nail plate and avoid excessive sanding of the natural nail.

Pamper your nails with rich nail oil, strengthening nail hardener, nourishing nail serum or conditioning nail cream. Be sure to use high-quality products. Also, support your nails from within by considering nutritional supplements for skin, hair and nails.

The glitter or metallic effect can become dull by filing the surface after the activator. Therefore, we recommend always dipping another layer of Crystal Clear over it to maintain the effect.

Our Neon, Shimmer & Metallic colors are slightly denser and more compact than our standard colors. Therefore, we recommend that you leave the nail in the box a little longer during dipping to optimally absorb the powder.

Alternatively, you can sprinkle the powder over the nail for a perfect result.

Nail designs are super easy with Dipping Powder!

Just click on the link and get inspired by different designs.

https://glowdip.com/blogs/nail-designs

Application

Applying the Dipping Powder is quick and easy. The combination of different liquids and the powders allows you to conjure up beautiful manicures. The Base Coat forms the base and protects the nails.

  • Simply apply the Base Coat and dip in the color powder.
  • This step is repeated to achieve high coverage.
  • Next, the coats are cured with the Activator.
  • The Top Coat seals it all and gives the nails the optimal shine.

The application does not require a UV lamp to cure. Between steps, don't rush and work through nail by nail to achieve great results.

Yes! We have summarized all the instructional videos on one page.

https://glowdip.com/blogs/nail-designs

Of course you can fill in your dipping nails without any problem!

Yes, a pedicure is also possible with Glowdip. Using the “spoon shape” of the cuticle, you can spread the powder over the nails very easily.

To catch the excess powder you can place the powder box underneath or use an extra collection tray.

Often small, undetected mistakes creep in during application that adversely affect adhesion and results.

Have you already watched our video specifically against tearing and splintering?

There you will find many tips and tricks, because proper manicure preparation is also super important.

Pro Tip: To avoid liftings, it is important to make multiple layers with flexible nails. Because the less the flexible nails can move under the layers, the better it will stay put. You can easily do the build-up with the transparent color powder Crystal Clear to avoid changing the color result.

The Dipping Powder adheres optimally to both natural and artificial nails.

Application to nail extensions is the same as application to natural nails.

Removal

Glowdip Dipping Powder is best removed with our remove basics. This method is simple, quick and gentle on the nail. The special Glowdip remover does not dry out the nails in the process.

Because Dipping Powder is not “polish,” it cannot be removed with conventional nail polish removers.

Dipping Powder, unlike nail polish, is a long-lasting manicure with the same results as in the nail studio and therefore unfortunately cannot be removed with nail polish remover, only with acetone.

For quick and gentle removal, we recommend the removal basics.

https://glowdip.com/collections/accessories/products/removal-basics

Dipping Powder on the toes can also be removed very well with the removal films.

https://glowdip.com/collections/accessories/products/removal-foil

Here are a few tips for removing Dipping Powder quickly and easily:

  1. As a first step, it is important to file off the Top Coat with the coarse file side until no shiny spot can be seen.
  2. Take one removal film per nail and soak the cotton pad generously with the Remover liquid.
  3. Place your nail on the damp cotton pad and envelop each toe with the removal film. Now let it soak in for about 15 minutes so that the layers soften. However, the moist pads should not dry out completely.
  4. After about 10-15 minutes, the layers should have softened and begin to come off. When removing the foil, simultaneously rub the foil on the nail to remove the softened layers. Now you can easily scrape off the soft color layer with the cuticle pusher or file off with the fine file side.

If not everything has come off, reposition each toe in a damp removal film to remove all remaining layers. After about ten minutes, the layers will come off optimally.

Our tip, so it goes faster - just place a heated towel over the foot. Using heat will help it dissolve faster.

With us, everyone can find the removal method that is right for them:

Remove Basics

Our remove basics are based on the “pouch method” inspired by our community. The set consists of a bowl in which the remover liquid is slightly heated, thus releasing the dipping layers within minutes.

Removal foil

The cotton pad of the removal foil is soaked with the remover and placed on the nail. After 10-20 minutes, the layers dissolve.

Our Remover liquid is made for cosmetic use. It is very important to choose cosmetic acetone.

We do not recommend acetone, which is not unequivocally praised for cosmetic use. This can be contaminated and is not suitable for contact with skin or nails.

Liquids

Our Brush Saver cleans and removes unwanted discoloration or residue from your liquid brushes and prevents them from hardening. You can easily change the dirty or sticky brush with the one in the Brush Saver and leave it in the bottle overnight before changing it again.

It is important to dry the brushes with a paper towel before changing them so that the liquids do not come into contact with each other.

To prevent your liquids from sticking or hardening, it is important to clean the brushes from residue after each use. We have also prepared a short video showing you how to properly care for your liquids.

Our primer is particularly suitable for very oily & moist nails and ensures optimal adhesion. It extracts moisture and grease from the nail so that dipping nails last long and without cracks and splinters.

Applying the primer is done in three easy steps:

  1. File your nails as usual to prepare them and remove any cuticles from the nail plate.
  2. Apply the Glowdip Primer to all nails and leave on for two minutes.
  3. Then perform the Dipping Powder application as usual.

The Top Coat becomes matted or bonded when it has come into contact with the hardening Activator Coat. Therefore, please always keep a waiting period between Activator and Top Coat. Before applying the Top Coat, you can dry the nail surface one more time with a paper towel.

If your surface now looks matte, you don't need to remove all the coats again. Simply file off the top coat lightly and reapply the Activator Coat. Allow the Activator Coat to dry for at least 2 minutes. The Top Coat is applied twice with a two-minute break in between for optimal shine.

To prevent the neck of bottle from sticking together, make sure that the liquid is always dispensed in the same place on the neck of the bottle and that after use, the neck of the bottle is cleared of any liquid residue. The Base and Top Coat are cosmetic adhesives that unfortunately seal the bottle neck immediately.

Here's a trick you can use to open the bottles again. Just pour some hot water over the bottle and try to open it with a towel.

For proper care of the liquids, to prevent them from sticking or hardening, we made a short video.

About 20 applications can be made with each liquid. Of course, this can vary depending on consumption and the number of coats.

Our bottles have a capacity of 17.5 ml and are filled with 15.2 ml. Therefore, they are not completely full.

The Activator Coat and Brush Saver are very liquid in consistency just like water, where the Base and Top Coat are a thick gel and differ in density.

The bottles are always filled with 15.2 ml, but not equally heavy because the Base and Top Coat are heavier due to their density. Similar to water and oil. The quantity indication is always the same in ml, but the grams differ.

When shaking, Activator and Brush Saver do not seem completely full because they are like water in consistency, while Base and Top Coat are thick liquids and you do not hear anything while shaking.

You can also check by brushing the Activator brush on a piece of paper. You will see that there is enough liquid on the piece of paper and that the piece of paper also becomes moist.

The Activator is “our UV lamp” and plays an important role in the application.

On the one hand, it hardens your dipping layers and you can then repair any unevenness with the file or a buffer.

Also, our Top Coat needs the Activator to cure within minutes. Therefore, always apply the Activator before the Top Coat.

Returns & Refunds

The revocation period expires 14 days from the day on which you or a third party designated by you, who is not the carrier, took delivery of the first items - within this period you can revoke the contract without giving reasons.

If the package is still in transit, you can refuse it upon delivery to your door (or online via the shipping service). If you refuse to accept it, the package will be returned to us immediately and free of charge. If you accept it, you can arrange a return via our returns portal.

We recently introduced a 3-week warranty. You can find the exact warranty terms here.

The direct cost of return shipping is the customer's responsibility and cannot be covered by us.

Unfortunately, for hygienic reasons and because of cleanliness, revocation and return of opened products is not possible.
Unfortunately, we cannot take back these items and refund you the amount paid.

Recently we have introduced a 3 week guarantee. Here you can find the exact warranty conditions.

You can return your order to us within 14 days without giving reasons. If you wish to return your order, please contact us.

Please note that opened products cannot be returned. If your product has a quality defect, please also contact us.

We recently introduced a 3-week warranty. You can find the exact warranty terms here.

Once we have received and verified your return, the refund will be processed within 5 to 10 business days. If your return has already been shipped and you would like to know the status, please feel free to send us your track & trace and we will check it for you.

You can check if your return has arrived by viewing the tracking information for your return. If you received a track & trace code when it was shipped, you can use it to track the status of your package.

We are sorry that you are not 100% satisfied with your order at Glowdip.
If a delivered item is somehow wrong, you received the wrong item or received an incomplete delivery, please contact us directly.

To exchange a product, you can return it to us. The cost of the return must then be paid by you. Once we have received the products, we can refund the amount.
You can then place a new order for your desired products.
So if you want to return your product, please contact us directly.

If you received an incomplete or damaged delivery, please contact us directly to file a complaint.

Did you receive the wrong item? Please contact us for all requests regarding returns and complaints.

We can assure you that we only ship new items.
It sometimes happens that even with new colors, the seals do not always stick to the powder quite well, because when sealing, some powder can get between the glue and the seal and thus affect the adhesion. Because the seals are paper, they come off the edge more easily. The loosened seal is then usually in the cover of the powder.

If there are nevertheless problems or signs of use, please contact us directly to file a complaint.

We apologize if your order has suddenly been canceled by us. Sometimes an item is already sold out, but is still shown as available in the shop.

If an item is particularly popular, it may be sold out just before you complete your order. In very rare cases, our system cannot update this in time, so the order can only be cancelled afterwards.

Should the item be sold out, we are sorry. In that case, you can set an availability notification on the product page.

Of course, you don't have to pay for items that have been canceled. So the amount will be refunded immediately.

At Glowdip, we take your satisfaction very much to heart. We pride ourselves on the quality of our products and we are confident that you will love our products.

That's why we offer you a 3-week warranty. Find the exact warranty terms here.

Please contact us to place a return. You will then receive all the necessary information for the return. If you are not satisfied, please let us know so we have a chance to solve the problem. Our goal is for you to be completely satisfied with your experience at Glowdip.

Please note that you are responsible for the cost of return shipping.

We look forward to welcoming you to Glowdip and providing you with the best possible nail experience.

Shipping & Delivery

This is how processing your order with us works:

  1. We will confirm your order by email to you immediately after checkout. Please note that the receipt of payment with the payment method Wire Transfer takes a few days and the delivery time is extended accordingly.
  2. Your order is transferred to our shipping center software. There it is also checked that all the data is entered correctly. In case of discrepancies, our team will contact you to correct the data set with you - usually this is a missing house number or incomplete data from the packing station.
  3. The products are collected and packed by our staff.
  4. Once the address sticker is printed, the order is considered “announced,” now it just waits to be picked up by one of our shipping partners. You will then find the tracking link in your customer account and will also receive a shipping notification by email.
  5. After pickup, the package will be brought to you by our shipping partner via the fastest route and will be delivered there, to a nearby branch of a partner or an alternative desired recipient, for example a neighbor.

We always keep you as informed as possible about the expected delivery time and the current status of your orders. In the order overview and in your e-mail box you will find all the important information about this.

Once your order is on its way to you, you will receive a shipping confirmation with an initial estimate of when exactly your order will arrive.

If the tracking information shows that your package should have reached you long ago, but it has not yet arrived, please check the tracking information to see if it was delivered to a neighbor or branch office.

If this is not the case and the shipping status has not changed for five days, please contact our customer service. We will then contact the shipping partner to quickly find out where your order is. Before the expiration of these five days, the shipping partners do not take inquiries - and experience shows that packages continue even after a small interruption the following days. Our statistics show that virtually no packages are lost. So in case of a small delay, we ask you to have some patience.

After your order, we wait for payment. Then your order is carefully prepared for shipment. We usually hand over your package to our shipping service within 12 hours.

Yes, once your order has been shipped by us, you will receive an email from us with a tracking number and tracking link.

Simply click on this tracking link. You can now view the status of your order on the shipping service page.

We have found that some postal workers forget to leave a “pickup notice” with our customers.

In most cases, the shipment is at your local post office or has been delivered to a neighbor.

If you can't find your order, please contact our customer service department.

We usually pack everything in one package. In exceptional cases, a product may be missing.

Please contact our customer service and we will arrange it for you.

The shipping and free shipping limits of your Glowdip order vary by country of delivery.

In the context of promotions, the values below may change, please pay attention to the relevant communication in our newsletter or through our influencers.

Shipping costs

  • $15 / Free shipping from $60

Please note that shipping costs are calculated based on the value in your shopping cart. Digital vouchers do not count toward the required minimum order quantity, as they are basically shipped free of charge. The calculation takes place after all discounts have been deducted.

No worries, through the tracking data you can always see if your package was delivered to a neighbor or a branch, for example.

All updates on this can be found on the track & trace page. If you see that the package is returned to us, please contact our customer service, we will be happy to see if we can deliver the package to you again free of charge.

Your order will be safely prepared for shipment by our logistics team and delivered to you through our wide logistics partner network.

Shipping costs to countries differ, you can find the shipping costs on our website.

Want to change the time or place of delivery? No problem!

Our shipping partner FedEx allow you to change the delivery location or delivery date of your package. To do this, you will receive an email with the package announcement from FedEx and you can make the relevant changes directly on the FedEx website.

Payment & Vouchers

To pay, we currently offer the following payment methods in our online shop:

  • Visa
  • Mastercard
  • American Express (Amex)
  • Maestro
  • Apple Pay
  • Google Pay
  • PayPal

That is not possible at this time.

Unfortunately, you cannot yet download the invoice automatically from the customer account.

Please send a short message to our customer service, stating your order number, and we will send you the invoice as a PDF file.

We place the utmost importance on your security when making payments.

Your personal data is transmitted encrypted so that it cannot be read by third parties. In addition, our website is SSL securely verified.

Your payments are processed via a specially secured and certified partner.

If you need more information about data protection, you can view our privacy policy, which contains all detailed information about this.

You can order gift certificates from our online shop at any time.

There you can choose between a gift certificate of $10, $25, $50 and $100.

The gift certificate will then be mailed directly to you.

You can easily enter your gift card in the discount code/gift card field during checkout.

Click redeem and the discount will be automatically deducted.

We send our gift cards exclusively as a PDF file, they are sent to the specified e-mail address immediately after ordering.

If the email with the code cannot be found in the email box, please also check the spam folder.

If the email with the gift code cannot be found there either, simply contact our customer service!

Important:
Our gift cards are not sent by mail. The gift card cannot be found in the order package either, if some other products were ordered along with it.

Unfortunately, we cannot add discount codes or gift cards to a completed order afterwards.

Our gift cards do not have an expiration date and can therefore be redeemed at any time.

If redemption fails and the code is marked as expired, please contact our customer service team.

Enter the code at checkout under “Discount Code.”

With discount codes, the following points must be observed:

- Have you reached the minimum order value of the voucher (excluding shipping costs)?
- Have you already redeemed another code?
- Have all the conditions of the code been met?

If you have fulfilled all points, you can clear your PC browser's cache and cookies for the entire period. This will reset your browser.

If the code exchange still does not work, there may be another cause.

For this, simply contact our customer service before completing the order!

You can always redeem only one promotional code per order.

Order & Customer Account

An order can only be changed if it has not yet been shipped.

Please contact our customer service team. They handle every problem on an individual basis.

To the contact page.

Your order is transferred to our merchandise management system immediately after completing the payment process and therefore largely cannot be changed. Thus, we cannot change colors or sets for you.

Only a complete or partial cancellation and the change of the invoice/delivery address are possible - depending on the shipping status - please use the appropriate contact reason in the contact form for this, then we can sort this out correctly and process it as quickly as possible.

An order, if it is already in the packing or shipping process, can no longer be changed at all, then unfortunately we can no longer cancel or change the address.

If you no longer want the products or order anyway, please do not accept the order upon delivery, it will be automatically returned to us and you will then receive a refund on the payment method you used.

Possibly your e-mail address was incorrect or there were connection problems in the ordering process.

Occasionally, however, order confirmations also end up in the spam folder.

Please also note that it can take up to 24 hours before you receive the confirmation.

If there is nothing there and the confirmation has not reached you after 24 hours, please feel free to contact our customer service and we will send you the confirmation again.

Guest order
If you are ordering as a guest, you will receive an order confirmation email after placing the order. This contains all the items ordered. Viewing directly via our homepage is unfortunately not possible. Should an error have crept into the e-mail address, our customer service is of course at your service!

Customer account
As soon as you have logged in and placed an order, you will of course receive an order confirmation by e-mail.
You can also find your complete order history in parallel in your customer account under “My orders”.

Not logged in
If you have placed an order without being logged into your customer account, it will be treated as a guest order.

PayPal Express is a straightforward way to place an order with Glowdip. If you choose PayPal Express as the payment method for your order in the Glowdip online shop, the address used for the PayPal account will be used to create the order.

Should the address used for PayPal be different from the address you otherwise use for orders at Glowdip, those orders will also be in a different customer account accordingly and you will also receive order confirmation and shipping notifications at your PayPal email address.

The same applies to Apple Pay (or Google Pay) - we use your Apple Pay (or Google Pay) email address for all communications.

To create a Glowdip customer account, first click on the person icon at the top of the page and then click “Create Account.” Then fill in all the fields marked with an asterisk. Then confirm these details.

In your customer account you always have the possibility to view, change or complete your data.

You can change most of the information yourself in the customer account. However, this only applies to future orders. You can also add alternative addresses there.

The delivery addresses for already placed orders can only be changed by our customer service - depending on the status of the order (only while the order is pending).

If you accidentally used a wrong e-mail when ordering, we can change it for you.

Did you accidentally create two accounts with us or do you want to delete your account with us for other reasons?

We are very sorry about this, but will of course take care of the deletion for you.

Please contact us and let us know which e-mail address you used to create an account with us. We will take over the deletion and of course finally confirm it by e-mail.

Please note that we cannot delete your account until:

  • all outstanding amounts have been paid and
  • you have received all due refunds from us and
  • none of your orders are still in transit.

If any of the above conditions are not met, we cannot delete your account immediately.

Forgot your customer account password?

Just click on “Forgot password” when you log in. Enter your email address there and you will immediately receive an email that allows you to set a new password.

If something does not work here, you can always feel free to contact us.

You can create a customer account to view all orders at a glance.

Of course, you can also order from us as a guest without a customer account.