Glowdip Support Center
We’re here to help make your Glowdip experience as smooth and enjoyable as possible. Whether you’re new to dipping powders or a seasoned pro, this page is packed with answers to our most commonly asked questions. From tips on perfecting your application to advice on caring for your nails, you'll find all the information you need right here.
Still have questions? Don’t hesitate to reach out to us via our customer support channels — we’re always happy to assist!
Product FAQs
Here, you'll find answers to all your questions about our products, including ingredients, application tips, and more. If your question isn’t listed, feel free to reach out to our support team — we’re happy to help!
What is Dipping Powder?
The Dipping Powder System is a combination of powders and liquids that quickly and easily promises salon-pretty nails and natural nail enhancement, and for a long time without a UV lamp.
Dipping Powder can be used on your natural nails as well as artificial tips Our powders are finely ground to ensure perfectly smooth, even and clean results.
With a color palette of over 60 colors, you can create your own set of your favorite colors
How many manicures can you make per color powder?
With one color powder, you can do up to 30 complete applications. This is based on two coats of paint per application.
Should I take a break between manicures?
Basically, it is always an individual decision to take a break between manicures. If in the beginning your nails are not used to a long-term manicure, we recommend a 3-day break between manicures.
Our nail oil intensively moisturizes your nails and cuticles. Please do not apply any other polish or nail hardener during the break.
Can Dipping Powder also be used on short nails?
Yes! You can use Glowdip not only on long nails, but also apply it super easily on short nails.
Are the products suitable for pregnant/nursing women?
We recommend refraining from long-term manicures such as Dipping Powder, gel, shellac, etc. during pregnancy and breastfeeding. If you do choose an application, I recommend that you discuss it with your doctor beforehand.
Can I also apply a Dipping Powder manicure to my gel extension?
Natural. You can create a nail extension with gel and perform the Dipping Powder application quite simply on the gel nails.
What is Crystal Clear and what do I need it for?
The color Crystal Clear is not a must, but is for protection. As a first layer, it protects the nail from possible discoloration.
Crystal Clear can also be used again after the color powder as a final layer, so that the color result does not change or fade due to subsequent filing and shaping. We particularly recommend this for glitter and metallic colors.
If you prefer a dipping manicure with more than three layers, you can super do the build-up under the two color layers with Crystal Clear.
Why do the colors on the website look different from mine?
The powder in the box itself is always very light and at first glance does not look like the result on the nails.
Our images on the website are unedited and adjusted to two layers of color. Depending on the light (daylight or studio light), colors on nails look different. We have tried to photograph colors in all possible variations.
In addition, colors on images may vary depending on the monitor (brightness, night mode).
How do you apply Dipping Powder?
Applying the Dipping Powder is quick and easy. The combination of different liquids and the powders allows you to conjure up beautiful manicures. The Base Coat forms the base and protects the nails.
- Simply apply the Base Coat and dip in the color powder.
- This step is repeated to achieve high coverage.
- Next, the coats are cured with the Activator.
- The Top Coat seals it all and gives the nails the optimal shine.
The application does not require a UV lamp to cure. Between steps, don't rush and work through nail by nail to achieve great results.
How can the Dipping Powder be removed again?
Glowdip Dipping Powder is best removed with our remove basics. This method is simple, quick and gentle on the nail. The special Glowdip remover does not dry out the nails in the process.
Because Dipping Powder is not “polish,” it cannot be removed with conventional nail polish removers.
Shipping FAQs
On this page, you'll find answers to common questions about shipping times, costs, and tracking your order. If you need further assistance, our customer support team is ready to help!
Where is my delivery?
This is how processing your order with us works:
- We will confirm your order by email to you immediately after checkout. Please note that the receipt of payment with the payment method Wire Transfer takes a few days and the delivery time is extended accordingly.
- Your order is transferred to our shipping center software. There it is also checked that all the data is entered correctly. In case of discrepancies, our team will contact you to correct the data set with you - usually this is a missing house number or incomplete data from the packing station.
- The products are collected and packed by our staff.
- Once the address sticker is printed, the order is considered “announced,” now it just waits to be picked up by one of our shipping partners. You will then find the tracking link in your customer account and will also receive a shipping notification by email.
- After pickup, the package will be brought to you by our shipping partner via the fastest route and will be delivered there, to a nearby branch of a partner or an alternative desired recipient, for example a neighbor.
We always keep you as informed as possible about the expected delivery time and the current status of your orders. In the order overview and in your e-mail box you will find all the important information about this.
Once your order is on its way to you, you will receive a shipping confirmation with an initial estimate of when exactly your order will arrive.
If the tracking information shows that your package should have reached you long ago, but it hasn't yet, please check the tracking information to see if it was delivered to a neighbor or branch office.
If this is not the case and the shipping status has not changed for five days, please contact our customer service. We will then contact the shipping partner to quickly find out where your order is. Before the expiration of these five days, the shipping partners do not take inquiries - and experience shows that packages continue even after a small interruption the following days. Our statistics show that virtually no packages are lost. So in case of a small delay, we ask you to have some patience.
When will my order be shipped?
After your order, we wait for payment. Then your order is carefully prepared for shipment. We usually hand over your package to our shipping service within 12 hours.
Can I track my delivery with a tracking number?
Yes, once your order has been shipped by us, you will receive an email from us with a tracking number and tracking link.
Simply click on this tracking link. You can now view the status of your order on the shipping service page.
According to the tracking number, the package was delivered - but it wasn't!
We have experienced that some postal workers forget to leave a “pickup notice” with our customers.In most cases, the shipment is at your local post office or has been delivered to a neighbor.If you cannot find your order, please contact our customer service department.
Returns & Refunds FAQs
Here, you'll find answers to your questions about returning products, requesting refunds, and the conditions that apply. If your question isn't answered here, our customer service team is ready to assist!
Can I return/revoke my order?
The withdrawal period expires 14 days from the day on which you or a third party designated by you, who is not the carrier, took delivery of the first items - within this period you can withdraw from the contract without giving reasons.
If the package is still in transit, you can refuse it upon delivery to your door (or online via the shipping service). If you refuse to accept it, the package will be returned to us immediately and free of charge. If you accept it, you can arrange a return via our returns portal.
Do I have to pay the return shipping costs myself?
The direct cost of return shipping is the customer's responsibility and cannot be covered by us.
How long do I have to return my order?
You can return your order to us within 14 days without giving reasons. If you wish to return your order, please contact us.
Please note that opened products cannot be returned. If your product has a quality defect, please also contact us.
When will my return be refunded?
Once we have received and verified your return, the refund will be processed within 5 to 10 business days. If your return has already been shipped and you would like to know the status, please feel free to send us your track & trace and we will check it for you.
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